Transportation is not included in the package, and the all-inclusive experience begins once you arrive at the retreat venue, with the exception of our Tulum package, which includes ground transportation.

For most of our retreat packages, transportation to the retreat venue is not part of the all-inclusive offering. We understand that our guests come from various locations, and it's more convenient for you to arrange your transportation to the retreat. This allows you the flexibility to choose the mode of transportation and schedule that suits you best.

However, if you have selected our Tulum package, we do offer the added convenience of including ground transportation. This means that from the moment you arrive in Tulum, your transportation to the retreat venue is taken care of, ensuring a seamless and stress-free start to your all-inclusive experience.

Rest assured that once you arrive at the retreat venue for all our packages, you can fully enjoy the all-inclusive amenities and services, including accommodations, meals, activities, and more. If you have any further questions or need assistance with transportation options to the retreat venue, please feel free to reach out to our customer service team, and they will be happy to assist you. We look forward to providing you with a relaxing and memorable retreat experience!

Absolutely not! You do not need any prior experience with meditation or yoga to join our retreat. Our retreats are designed to be inclusive and welcoming to participants of all levels, whether you are a seasoned yogi or completely new to these practices.

Our expert instructors are highly experienced in working with individuals of varying backgrounds and skill levels. They will guide you through meditation and yoga sessions in a supportive and non-judgmental way. Whether you're a beginner or an experienced practitioner, our instructors will ensure that you feel comfortable and can benefit from the practices.

Our retreats are about self-discovery, relaxation, and personal growth. It's a great opportunity to explore meditation and yoga in a peaceful and serene environment, and you'll have the chance to learn and grow at your own pace. There's no pressure to perform or meet any specific skill requirements.

So, if you're curious about meditation and yoga, or you simply want to unwind and rejuvenate, our retreat is the perfect place for you to start your journey. Join us, embrace the experience, and let our experienced instructors and the tranquil surroundings help you find your own path to relaxation and self-discovery.

Absolutely! We encourage you to bring a guest with you to the retreat. Connection and shared experiences can enhance the overall retreat experience, and we believe it's a wonderful opportunity to create lasting memories together.

Whether it's a friend, partner, family member, or someone special in your life, having a companion by your side can add depth and meaning to your retreat journey. You can support each other, participate in activities together, or simply enjoy the peaceful environment side by side.

Our retreat is designed to foster a sense of community and togetherness, and bringing a guest can strengthen that sense of connection. Many of our guests find that sharing this experience with someone close to them enhances the retreat's impact and makes it even more enjoyable.

Please note that we offer accommodations suited for singles and doubles, and you can choose the option that best suits your needs. If you have any specific requests or questions regarding bringing a guest, feel free to reach out to our team, and we will be happy to assist you in planning your retreat to ensure a memorable and meaningful experience for both you and your guest.

REFUND POLICY - DG MINDSET EXPERIENCE RETREATS:

1. Refund Eligibility: Upon purchase of a DG Mindset Experience Retreat ticket, you are eligible to receive a refund of up to 90% of the ticket price if you choose to cancel your participation. This refund policy is applicable up to 60 days before the scheduled start date of the retreat.

2. Refund Process: To request a refund, please contact us at [email protected] with your full name, email address used for the purchase, and the order number. Our team will review your request and process the refund accordingly.

3. Refund Timeline: Once your refund request is approved, please allow up to 2 weeks for the refund to be processed and reflected in your original payment method.

4. No Refunds within 60 Days: Please note that no refunds will be issued for cancellations made within 60 days of the scheduled start date of the retreat. We kindly ask for your understanding as this policy allows us to effectively plan and organize the retreat experience for all participants.

6. Exceptional Circumstances: We understand that unforeseen circumstances may arise that warrant special consideration. If you believe you have exceptional circumstances that merit a refund outside of the stated policy, please reach out to us at [email protected], and we will review your request on a case-by-case basis.

By purchasing a ticket for a DG Mindset Experience Retreat, you acknowledge and agree to abide by the terms of this refund policy.

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with us is positive and fulfilling.

DG Mindset and its affiliated entities, including the DG Mindset Experience retreat, are not responsible for any travel expenses incurred by participants. It is the sole responsibility of individuals to arrange and cover their own travel arrangements and associated costs. We strongly recommend participants to obtain suitable travel insurance to protect themselves against any unforeseen circumstances.

Miraval welcomes guests who are 18+ years or older.

While check-in to the room is at 3:00pm, we invite you to come on property as early as 11:00am to take advantage of activities, services and lunch, which starts at 11:30am.

To give you time for check-in and lunch, we recommend not scheduling your first activity or service during your first 90 minutes at the resort. 

If needed, our Front Desk team can store your luggage prior to check-in and/or after check-out. 

On your day of departure, we ask that you’re out of your room by 11:00am, but are welcome to stay on property until 5:00pm if you have your own transportation. However, please keep in mind that our last complimentary airport shuttle departs at 2:00pm.

To prioritize the safety and privacy of our guests and staff, only registered day spa and overnight guests are permitted to access the resort. Day Spa Packages are available upon request for visitors and are subject to availability. Prevailing Day Spa Package rates apply.

Reservations are required for dinner at Cactus Flower Restaurant to ensure a table upon arrival. Please visit the restaurant to confirm your reservation. Cactus Flower Restaurant Patio seating cannot be reserved and is based on availability.

Cactus Flower Restaurant
*Take out options are available for every meal, please call or make your arrangements at the host stand.

Breakfast | 6:30 – 10:00am
Lunch | 11:30am – 2:00pm
Dinner | 5:00 – 9:00pm (Reservations required and can be made daily)

Palm Court Cafe
6:00am – 5:00pm

Coyote Moon Lounge
2:00 – 9:00pm

Oasis Pool & Bar
11:00am – 5:00pm (weather permitting)

Nothing is more important to us than keeping you safe. Miraval security staff routinely patrol the resort property. Should you have any concerns, please dial the resort operator. 

All Miraval staff are required to identify themselves by department name prior to entering a guest room. 

For maximum security and privacy, please activate your room’s deadbolt. 

If you see or hear any suspicious activity, please report your observations to management. 

Please place any valuables in the provided room safe.

To prioritize the safety and privacy of our guests and staff, only registered day spa and overnight guests are permitted to access the resort. Day Spa Packages are available upon request for visitors and are subject to availability. Prevailing Day Spa Package rates apply.